Refund and Returns

At Flowotis, customer satisfaction is at the heart of what we do. We want you to feel confident in your purchase, knowing that our refund and returns policy is designed to be fair, transparent, and hassle-free. Below, you’ll find the details of our policies to guide you through the process.

1. Eligibility for Returns

We accept returns for most products, provided they meet the following criteria:

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused, and in the original packaging.
  • Returns must include the original receipt or proof of purchase.

Unfortunately, we cannot accept returns for:

  • Customized or personalized items.
  • Sale or clearance items unless they are defective or damaged.

2. Return Process

Returning an item to Flowotis is simple:

  1. Contact Us: Reach out to our customer support team at contact@flowotis.com or call us at (609) 294-2141 to initiate a return.
  2. Approval: Our team will review your request and provide a return authorization if eligible.
  3. Shipping: Pack the item securely and ship it to the following address:
    Flowotis Returns Department
    200 Birch, Tuckerton, New Jersey, USA
    Please note that customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
  4. Inspection and Refund: Once we receive your return, we will inspect the item and process your refund within 7 business days.

3. Refund Policy

We offer refunds for eligible returns:

  • Refund Method: Refunds are issued to your original payment method.
  • Processing Time: Allow up to 7 business days for the refund to reflect in your account after processing.
  • Deductions: Shipping fees are non-refundable unless the return is due to an error on our part.

If you encounter any issues with your refund, please contact us promptly at contact@flowotis.com.

4. Exchanges

We are happy to offer exchanges for items of equal or lesser value if the product you received is defective or incorrect. Follow the same return process to initiate an exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please let us know immediately:

  • Email us at contact@flowotis.com with a description of the issue and photos of the damaged product.
  • We will review your claim and provide a replacement or refund at no additional cost.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items purchased during final sales or promotional events.
  • Products damaged due to misuse or improper handling.

7. Customer Support

Our friendly customer support team is available to assist you with any concerns or questions about our refund and returns policy. You can reach us via:

8. Policy Updates

Flowotis reserves the right to update or modify this refund and returns policy at any time without prior notice. Please check this page regularly for the most current information.

Why Shop with Flowotis?

  • Customer-Centric Approach: Your satisfaction is our top priority.
  • Hassle-Free Returns: We make the return process as simple as possible.
  • Authentic Feng Shui Décor: Every item is thoughtfully selected to enhance harmony and positive energy.

Thank you for choosing Flowotis. We value your trust and look forward to serving you with high-quality feng shui décor that brings balance and beauty into your life. For any questions, contact us at contact@flowotis.com or call (609) 294-2141.

Flowotis – Your Source for Harmony and Style.